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Dell SMB Report Card & Customer Reviews

Ratings Report Card

Dell SMB

Rated by
1,000,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 93% 92%
Neutral - 3% 2%
Negative 7% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 25, 2009

Hard to respond to this kind of survey since what I bought was a service policy extension and not a product.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Red1, Nov 25, 2009

We LOVE our new monitor!!!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 4  Customer Support
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by business girl, Nov 23, 2009

I am not happy that I have to purchase this product on line ONLY. I would prefer to purchase it at any office supply store. Your prices are high and the ink does not last long so I will be ordering more often than I like.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 22, 2009

None
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by supersteve, Nov 20, 2009

I really appreciated the sales team and their service. I just wish there were a couple more fast track options (especially with a non-integrated video card).
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 2  Customer Support
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by Scott, Nov 18, 2009

2 days after I placed order they offered a mini netbook for $99. when I call to have one added to my order the customer service lady said -too bad- When I asked her for some help she rude and did not want to help me out.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by lisa026, Nov 17, 2009

I do not care for the shipping notifications. Everytime I order I receive the item before the shipping notifications.
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
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by Joel Kirschbaum, Nov 17, 2009

I clicked on two differnt ink cartridges but the next page showed 6 requested. I went back and deleted,the unasked for extras. Your program fraudulantly added extra ink to bilk the unwary. For shame. Joel Kirschbaum (Ph.D.)
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 16, 2009

concerning Dell Order #941676292 I had purchase a extended repair or replace warranity with this product but did not recieve anything regarding as such..should i have recieved something as to this warranity as proff of purchasing such.. thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kip, Nov 15, 2009

The items were delivered on time and the e-mail notifications were very helpful.
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