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Gilt Groupe Report Card & Customer Reviews

Ratings Report Card

Gilt Groupe

Rated by
10,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 67% 84% 87%
Neutral 17% 7% 6%
Negative 17% 9% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Alex, Nov 20, 2009

Gilt Groupe gets some excellent stuff. I wish they could up their availability but not sure it is possible due to the nature of their business model.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Ro, Nov 19, 2009

Gilt has become my primary source for online shopping. Their products are always excellent name brands, and the prices are unbelievable. Gilt is my new found addiction.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Danielle, Nov 18, 2009

The only reason I returned the item was because the iPhone app selected the wrong color for me even though I selected the color I wanted AND then my immediate email to customer service was not answered for several days.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Susie, Nov 15, 2009

I am not sure exactly which order you are inquiring about, so I answered the questions about my overall experience with Gilt.
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by t, Nov 15, 2009

it was estimated to take way too long to get the product after ordered. i almost forgot about it & in time would have cancelled the order. i probably will not be a regular client because of the length of time for the item(s) are estimated to get...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 14, 2009

I
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by devilart, Nov 13, 2009

am totally pleased with my Gilt experience.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 10, 2009

I actually went to the website for md skincare and found they were offering the same products for the same price...I thought I was getting a "deal" when I ordered it from Gilt.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 10, 2009

The return took a long time to process after gilt received the merchandise back.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by milli, Nov 10, 2009

I wish it didn't take so long to get items from GILT other online auctions deliver in a few days
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