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GenesisAutoParts.com Report Card & Customer Reviews

Ratings Report Card

GenesisAutoParts.com

Rated by
500 customers
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 7.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 86% 86%
Neutral - 3% 1%
Negative - 10% 13%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 27, 2009

I have not put the item om my car yet. The process of buying and delivery went very well. Hope installation goes as well.
Overall Rating: 2  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by outhousemouse, Nov 19, 2009

I ordered and was charged for a two row radiator and received a single row radiator.

GenesisAutoParts.com has posted a response to this review.  Read full review

Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by temo, Nov 17, 2009

The fuelpump module that I ordered with you came without a new gasket and I have to use the old unit gasket. I checked at a local auto parts and the pump module they show me has a new seal gasket
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by taylor, Nov 16, 2009

satisfied
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 15, 2009

I was very pleased at the prices&the timely manner in which i recieved my order.How ever i tried to reach a service rep by phone&pc&could not .The phone #'s came up not valid&there were no online reps available.But i would recomend your site 2...

GenesisAutoParts.com has posted a response to this review.  Read full review

Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by JUSTBOBS, Nov 15, 2009

GREAT PRICE ,PRODUCT, SHIPPING--- ALREADY INSTALLED!!!! THANX
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Johnny, Nov 11, 2009

The radiator does not even have a cap, so I have to use the old cap.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by carlotta2112, Nov 9, 2009

could not get an answer on the landline to speak directly to a human. hate typing conversation. :p

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Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 1  Customer Support
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by DC, Nov 9, 2009

Wrong part sent. I pleaded for money for labor. Was told he did not know where manager was. Was told it would do no good to talk to manager because GAP never reimburses for labor even though he admitted it was GAP's fault the order was listed...

GenesisAutoParts.com has posted a response to this review.  Read full review

Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by steady, Oct 28, 2009

They sent the wrong part and then would not work with me to get the correct part shipped back to me in a timely manner. This is the worst business that I have ever dealt with.

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