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HearthSong Report Card & Customer Reviews

Ratings Report Card

HearthSong

Rated by
75,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 92% 95% 96%
Neutral - 1% 1%
Negative 8% 4% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by grandma, Nov 28, 2009

long time customer - and I always find unusual items.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by EasyGoing, Nov 28, 2009

Too bad seller could not just replace the defective part(a small 4 x 4 piece of plastic used as a support). If that had been possible they could have saved the cost of a return and I would not have had to bother with a return(repacking,trip to UPS).
Overall Rating: 5  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 27, 2009

When placing my order, the quoted delivery time was around four days. It took almost two weeks for my order to arrive--I had not been notified of any back order or other reason for delayed shipping.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 27, 2009

I REALLY DISLIKE MY EMAIL INFORMATION BEING SHARED WITH OTHER COMPANIES ESPECIALLY WHEN IT IS A REQUIRED FIELD WHEN ORDERING.
Overall Rating: 3  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Norma, Nov 26, 2009

I chose my items from the catalog but ordered online. When completing all of the information I neglected to put the code in for the $4.99 shipping and was charged $15 for shipping which was a disappointment to me. I liked the items I purchased.
Overall Rating: 1  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Liamsnana, Nov 26, 2009

It would have been a bit easier to understand if I had received an email or a phone call informing me the product I ordered could not be sent. I was really disappointed.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by RJ, Nov 26, 2009

Inside the box, the items were carefully sorted and packaged in plastic bags. The quality of the items actually exceeded our expectations.
Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by Online Shopper, Nov 25, 2009

I placed my order about 3 weeks ago but have not received the entire order yet. There was no notification that my entire order would not be shipped together. I had to call and find out that it was going to be shipped in multiple shipments.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Tracey, Nov 24, 2009

I didn't like the flyers. I thought there would be more to them for the price.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
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by Menner, Nov 23, 2009

The tracking on the package indicated that it had been mislabeled by the shipper, and had to be rerouted. Not sure what that meant, except that it took way too long to get to me.
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