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Hammacher Schlemmer Report Card & Customer Reviews

Ratings Report Card

Hammacher Schlemmer

Rated by
10,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 88% 90%
Neutral 5% 3% 3%
Negative 9% 8% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Nicholas, May 24, 2012

Have been purchasing from Hammacher Schlemmer for several years now and love your products. Have never returned anything as everything has been exactly as expected. Keep the books coming as like to look at products in your book - then order...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 24, 2012

One items is on backorder which was noted at the time I purchased.
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, May 24, 2012

I have not used the product. So I cannot say how satisfied I am with it. The delivery was on time and in good condition.
Overall Rating: 7  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Pete, May 24, 2012

The only issue i have with the product is that when i contact the manufacturer they have not had someone return my call or had anyone available to talk to. H & S is wonderful to deal with. I have had great experience for years.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Dan, May 24, 2012

Consistenly good service, brings good products to my attention.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by satisfiedcustomer, May 24, 2012

I am always a little hesitant about quality when ordering sight unseen from a catalog but the quality was excellent and the delivery time even faster than expected.
Overall Rating: 9  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 24, 2012

I dislike emails from computer shopping. My wife can see as well as I so what's the point?
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by DW, May 24, 2012

Fantastic, cool, pillows. Just like the description said.
Overall Rating: 4  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, May 24, 2012

There was no communication from Hammacher Schlemmer. There was no confirmation email of the purchase. I was relying on an email to provide me with the order number so I could track it. There was no email to indicate when the item shipped. I had to...
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 6  Customer Support
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by Mark, May 24, 2012

You should alert customers when they are placing the order that the item is not in stock. It's not nice to accept the order and then notify the customer.
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