Home > Sears.com

Sears.com Report Card & Customer Reviews

Ratings Report Card

Sears.com

Rated by
5,000 customers
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.1Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 90% 85%
Neutral - - 4%
Negative 14% 10% 11%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 2  Customer Support
Read full review

by Online Shopper, May 18, 2012

I had purchased a pair of eclispse curtains. Got the wrong size, and instead of shipping a new pair of curtains of the right size, i had to return this to the store and then place another order. The first time I called customer service, I was asked...
Overall Rating: 7  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, May 18, 2012

Very, very slow and hard to use web site. Searching is uselss and finding stores never seems to work.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Den, May 18, 2012

You need to get the search engines working with you. I found the sears url quite by accident.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by zim, May 17, 2012

Website needs a very clear declaration of how vendors are related (or not) to Sears itself. Otherwise, the product purchase and delivery experience was good -product matched website description, photos.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
Read full review

by irishlassi, May 17, 2012

Pleased with my purchases.Disappointed with the factYou cannot purchase someitems without the entireset.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Mono, May 17, 2012

I have purchased a few things from Sears.com over the last month. Great service, easy web browsing, and awesome prices!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
Read full review

by Online Shopper, May 16, 2012

The item has no tracking ability; shows delivered to me however it was not. When I asked customer service for help, they told me they would contact me in eight days and if not, would refund my money.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
Read full review

by Online Shopper, May 16, 2012

I have never received my 2 deviled eggs trays. Can you help?s.thatcher@columbus.rr.comS. Thatcher4828 Hayden Blvd, Columbus, OH 43221
Overall Rating: 8  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
Read full review

by Online Shopper, May 16, 2012

I hate shopping for clothes online.....u cant.see touch or feel items and you cant try them on for sizing
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Teews, May 16, 2012

Very simple and easy ordering.....
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for