Sears.com Report Card & Customer Reviews

Ratings Report Card

Sears.com

Rated by
5,000 customers

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 86% 90% 85%
Neutral - - 4%
Negative 14% 10% 11%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, May 18, 2012

I had purchased a pair of eclispse curtains. Got the wrong size, and instead of shipping a new pair of curtains of the right size, i had to return this to the store and then place another order. The first time I called customer service, I was asked...
Overall Rating: 7  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 18, 2012

Very, very slow and hard to use web site. Searching is uselss and finding stores never seems to work.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Den, May 18, 2012

You need to get the search engines working with you. I found the sears url quite by accident.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by zim, May 17, 2012

Website needs a very clear declaration of how vendors are related (or not) to Sears itself. Otherwise, the product purchase and delivery experience was good -product matched website description, photos.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by irishlassi, May 17, 2012

Pleased with my purchases.Disappointed with the factYou cannot purchase someitems without the entireset.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Mono, May 17, 2012

I have purchased a few things from Sears.com over the last month. Great service, easy web browsing, and awesome prices!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, May 16, 2012

The item has no tracking ability; shows delivered to me however it was not. When I asked customer service for help, they told me they would contact me in eight days and if not, would refund my money.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, May 16, 2012

I have never received my 2 deviled eggs trays. Can you help?s.thatcher@columbus.rr.comS. Thatcher4828 Hayden Blvd, Columbus, OH 43221
Overall Rating: 8  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 16, 2012

I hate shopping for clothes online.....u cant.see touch or feel items and you cant try them on for sizing
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Teews, May 16, 2012

Very simple and easy ordering.....
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