Sears.com Report Card & Customer Reviews

Ratings Report Card

Sears.com

Rated by
customers

  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 7.8Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive - - 88%
Neutral - - 7%
Negative - - 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 12, 2009

Shopped at the store not the website. We found clothes for the grandkids.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: null  On time delivery
Customer Support: 4  Customer Support
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by Online Shopper, Oct 12, 2009

always find the service is lower than average...dont seem to want to help out much..not very friendly...
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 4  Customer Support
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by Online Shopper, Oct 12, 2009

Sears used to be my 'go to' store whenever I needed something. Every appliance I owned was a Kenmore, my kids clothes, household furnishings, everything! But not anymore! Sears quality SUCKS quite frankly. I now shop their competitor - JC Penney's
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Oct 12, 2009

I think a $3 delivery charge for a senior is horrific! I have just moved and over the years have used Sear so much with free delivery to the door. There should be a once per month fee as there is always something forgotten (at least by us old...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 12, 2009

We often purchase from Sears, both in store and sometimes online. We are very satisfied with the quality.
Overall Rating: 4  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Oct 12, 2009

could not find anyone to help me

 
 
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