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The Sports Authority Report Card & Customer Reviews

Ratings Report Card

The Sports Authority

Rated by
250,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 88% 89%
Neutral 1% 5% 4%
Negative 8% 7% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 9  Customer Support
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by Malone, Nov 30, 2009

It took too long to receive the item. Probably because of thanksgiving season.I did the order tracking and seems the dealy was cause by FEDEX, not the Sports Authority.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Unsatisfied Customer, Nov 30, 2009

I have received a message 2 days after my order saying that They are unable to complete my order. Worst of all in the mail no explanation is written related to the reason of the cancellation. I will never shop online or at store from Sports...
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by mschrisd, Nov 30, 2009

Very satisfied with the order will use site again.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by mtroad, Nov 30, 2009

Thank you for the order...
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Lucky, Nov 30, 2009

Information received from the sales person at the Sports Authority was honest and very helpful in my decision to puchase this item.
Overall Rating: 8  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Ken G., Nov 29, 2009

For the amount of money spent, I should have been give free shipping along with my discount. Charging shipping for the my purchases will more than likely keep me from using your online store.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Katydid, Nov 29, 2009

This is the only place I am able to find an 11 and a half eeee New Balance walking shoe for my husband. I recieve in 3-5 days in perfect condition. It's nice to know I can always count on Sports Athority!
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 5  Customer Support
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by sherry, Nov 29, 2009

Ordered a bat shelf 1 month ago. The order was never received by UPS. Now I have to wait another month to get it. It was a Birthday gift that was not available at the stores. Not the Birthday is over and by the time I receive it the surise is...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 28, 2009

I found that Sports Authority has a wide selection of products online. I was very satisfied with the comunication about the purchase.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by bg, Nov 28, 2009

The box was beat up, but does not look like any damage. Its a christmas gift.
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