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Parts Express Report Card & Customer Reviews

Ratings Report Card

Parts Express

Rated by
25,000 customers
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.1Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 94% 95%
Neutral - 1% 2%
Negative 9% 4% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by Jim, May 22, 2012

After finding a slight defect in the performance of this amp, I contacted Customer Service. I was very pleased with the outcome. Their service is the best. Currently, I am waiting for the replacement, but I still happy overall.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Louie, May 22, 2012

Dayton Subwoofer kit was easy to assemble and all parts were present. Only problem was that the two lower snap pins holding the grill were broken. Customer service is shipping replacements - no hassle no problem.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jim, May 22, 2012

Filled out a survey previously, when order was placed. This one seems to be a duplication. Please stop sending e-mails, they were not requested. Thank you.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Butcher, May 22, 2012

Parts Express has a great selection of pro audio components at competitive prices.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 22, 2012

great product selection
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by TRSPACER, May 22, 2012

FAST SHIPMENT, GREAT PRODUCT, IF I NEED MORE SPEAKER PARTS, WILL DEFINATELY COME TO YOU GUYS.
Overall Rating: 5  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, May 21, 2012

parts express is a pretty cool site and i was told to go there by a friend and have been satisfied.

Parts Express has posted a response to this review.  Read full review

Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 21, 2012

Just as good as they were years ago, but better!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Bjørn, May 21, 2012

Delivered on time. All was there, and good quality. Gonna use them again.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Satman Ga, May 21, 2012

I called tech support in tregards to the dependability of what I needed and got an honest answer.
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