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scuba.com Report Card & Customer Reviews

Ratings Report Card

scuba.com

Rated by
1,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 100% 95%
Neutral - - 3%
Negative - - 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Greg in SydneyAustralia, Nov 10, 2009

After the initial confirmation of ownership of my credit card I was impressed by how well the order progressed and delivered to Australia,I did use the "catt off line" link and never received a reply,emails to info@scuba.com had replies the next day
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Marco Polo, Nov 3, 2009

I ordered 2 lycra dive skins (Lg & XL) because I wasn't sure which size ould fit best. I returned the one I didn't want.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 9  Customer Support
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by andyibt, Oct 30, 2009

8 days is alot longer shipping time than other items I have ordered from scuba.com. Not real pleased with the fedex/post office combination. liked it better when it just came post office all the way.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by aquamom1, Oct 20, 2009

Very easy to order, good deal on gear. Top quality and fast shipping.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by DT, Oct 18, 2009

I have always been satisfied with Scuba.com service. They substituted an item that was 30+ days back ordered, but only after confirming this was acceptable.
Overall Rating: 9  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by markymarkmann, Oct 12, 2009

All is good, great camera.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 11, 2009

Good web site, good gear.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 9  Customer Support
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by Roadshadowww, Oct 11, 2009

Excellent product but I would have like the white palmed gloves better.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 9, 2009

very satisfied with purchase,no problems ,excellent service.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Scubakid, Oct 5, 2009

I ordered two online orders about 15 minutes apart. I would have thought they would have been combined and shipped together. A suggestion would be to monitor orders and see if they could be combined to save money on shipping charges.
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