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Kitchen Supply Direct Report Card & Customer Reviews

Ratings Report Card

Kitchen Supply Direct

Rated by
500 customers
  • Overall Rating: 7.2Overall Rating
  • Would Shop Here Again: 7.1Would Shop Here Again
  • On Time Delivery: 7.0On Time Delivery
  • Customer Support: 5.1Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 33% 69%
Neutral - - 6%
Negative - 67% 25%
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 16, 2009

Kitchen supply e-mailed me and said my order had "log time"??? and would be here in 10-14 days....e-mailed them twice, left 2 telephone messages with them....no word, no product....but my card was charged. I'm currently disputing the charge with my...
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Beforeknightfall, Nov 6, 2009

After 6 days of trying to talk to ANYONE with no success I tried everything to cancel my order. I finally had to cancel the card I used so they couldn't take my money . That was 2 weeks ago, still nothing on my order or any of the messages I left.
Overall Rating: 6  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 4  Customer Support
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by really unsatisfied, Nov 1, 2009

No confirmation...no tracking...no delivery...
Overall Rating: 3  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by chaz, Oct 23, 2009

I initially made this order on 10/12/09. Sent at least 2 emails with no reply whatsoever. Finally 3 or 4 days later a person called, whom was very pleasant, about my order. Finally received one package on 10/16/09 and the other on 10/19/09.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by pizzagirl, Oct 22, 2009

I enjoy doing business with Kitchen Supply. Quality is always high and service is great. There is a variety of items to choose from, and I have never had any issues finding what I need. Shipping is always in a timely manner.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by joann921, Oct 18, 2009

Placed order 9/18/09 - by 10/6/09 had not received - contacted the vendor and told did not have - guaranteed refund to my account within 3 to 5 business days. Money still not refunded - extremely disatisfied with them and BizRate for recommending...
Overall Rating: 1  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Texas!, Oct 5, 2009

Twice, my order was sent to Rich. VA instead of Rich. TX! Called C/S 3 times in attempt to locate. Was told to expect a call back with Tracking #. Never rec'd call. Currently looking for other purchase options.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by DEGSAN, Oct 3, 2009

Would have never thought to look for dry-erase boards on 'Kitchen Supply' but with the help of BizRate...well, you know........
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by miko, Oct 1, 2009

One item was back ordered which I was informed by the email from theI backorder until 10/6
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Izabo, Sep 29, 2009

I think the product (stainless steel microwave shelf) looks fine. I was just a bit disappointed that the $99 price apparently didn't include mounting screws.
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