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PBteen Report Card & Customer Reviews

Ratings Report Card

PBteen

Rated by
10,000 customers
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 92% 90%
Neutral 2% 3% 4%
Negative 5% 5% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Jen, Dec 3, 2009

Love your items!
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Dec 3, 2009

I commented on the fact tha tthis is the only internet shopping I have done which charged for shipping. I never rec'd an acknowledgement.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Tibs, Dec 3, 2009

The selection is good and the product, as with all Pottery Barn items, is well made. Nice to have things for the rooms of teens.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Bingomama, Dec 3, 2009

I have made several purchases from PBTeen and they have all been great. I have always had great quality products and will purchase again from PBTeen.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Dec 3, 2009

Very satisfied with product and I was happy to get it on sale !!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Susie, Dec 3, 2009

This is the first time I have used PBteen, but it definitely will not be the last time. The whole process was easy from start to finish! Thanks PBteen!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Amy, Dec 3, 2009

I want a replacement chair, the one we received is already coming apart at the seam, I think it was jsut poorly sewn, we wany another jsut like it
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by bj, Dec 2, 2009

The products are Christmas gifts and have not been opened. If defective, they will be returned for replacement. The website was very user friendly and the shipment arrived in less than a week. Awesome & amazing.
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Dec 2, 2009

for the money, the quality is not what I expected
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by hjp65, Dec 2, 2009

completely satisfied thank yo
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