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Eastern Mountain Sports Report Card & Customer Reviews

Ratings Report Card

Eastern Mountain Sports

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.0Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 93% 94%
Neutral 6% 4% 4%
Negative - 3% 3%
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Hiker, Dec 4, 2009

The handling of my order was very good. Items arrived sooner than I expected.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by LASA, Dec 4, 2009

THE ORDER CAME SUPRISINGLY QUICK AND THE MERCHANDISE IS VERY HIGH QUALITY. ORDERING WAS VERY EASY. I WOULD DEFINITELY ORDER AGIAN IN THE FUTURE.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Paul, Dec 3, 2009

One of the products we ordered was not longer available. Not clear on what will happen with my paypal account...
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Dec 2, 2009

i had forgotten to use my $25.00 off coupon, i called cust service and he was EXTREMELY polite and helpful
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jet, Dec 2, 2009

Great products, reasonable prices. The web site was painfully slow.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by jeff, Dec 2, 2009

I would have liked it delived during the weekend, but thats not EMS fault, especially on a holiday weekend. As usual, well packed and timely delivey.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by snoopy, Dec 1, 2009

Excellent company - thanks!
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by bcboyer1, Nov 29, 2009

I have not received my order yet. I thought it would arrive this last week, but has not yet.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Twins mom, Nov 29, 2009

When I couldn't find what I wanted on hte website, the sales person at the retail store that I contacted went out of her way to help me find what I needed to complete my purchase.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Tigger, Nov 28, 2009

High quality product with exceptional service from everyone on the EMS team
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