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Improvement Direct Report Card & Customer Reviews

Ratings Report Card

Improvement Direct

Rated by
1,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 97% 94%
Neutral - - 1%
Negative 11% 3% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 27, 2009

Everything I ordered was not a available and it cost me customers.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by zziggy, Nov 23, 2009

What I especially like about your company is the easy to use and quick website.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by grs, Nov 23, 2009

One of the two items I ordered was out of stock, but was delivered soon after. In all, I'd say that Improvement Direct was better than average and would shop here again.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by GGG, Nov 23, 2009

Free shipping was the my key factor in deciding to purchase. Best price, plus no additional costs, equals winning the sale.
Overall Rating: 7  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 7  Customer Support
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by singlespeed, Nov 23, 2009

Order was misdirected for filling. Took two weeks to receive it. Still waiting on customer service to respond to my second email has promised.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Mom, Nov 20, 2009

My son works for you, runs part of the website. Does that color my impression? No. I did have to change the order because the first order was backordered- it was a good deal!
Overall Rating: 9  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by BillC68, Nov 16, 2009

Fast and free shipping, good prices, and high quality items.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by mike, Nov 16, 2009

I ordered a sink, wrong color was sent due wrong info on the website. It will take three to receive correct item. I am not a Happy customer, and probably will not be back to reorder, and will not recommand this company.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Stillwaiting, Nov 3, 2009

I have yet to receive the item.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by diyourselfer, Oct 28, 2009

Great experience! Product quality, ease of ordering, speed of delivery exceeded expectations. I have 3 more baths and a kitchen to go; I'll be back! Thank you.
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