Home > irawoods.com

irawoods.com Report Card & Customer Reviews

Ratings Report Card

irawoods.com

Rated by
5,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.0Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 84% 86%
Neutral 5% 4% 3%
Negative 13% 12% 11%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
Read full review

by runover, Nov 20, 2009

This was to be a Christmas gift, but was notified by them it is on backorder until Feb. 2010. Very disappointing.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Bob, Nov 20, 2009

Excellent customer service
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by CabinetFloorCtr, Nov 20, 2009

I wish your price was a little more competitive for the market right now.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
Read full review

by smooothlee, Nov 19, 2009

i am not sure what happened to the main item i was buying. i will get in touch with them to find out.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, Nov 17, 2009

One item is back-ordered and two items were delivered. This review is primarily in regards to the two items that were delivered. Customer service did an excellent job of correcting the shipping selection for the other two received items.
Overall Rating: 1  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
Read full review

by Online Shopper, Nov 16, 2009

I received a confirmation for this order and then 20 minutes later I got an e-mail stating that the order had been canceled. The item was no longer available. Would have been nice to know that before I struggled with their online payment merchant.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by P.S. Mass, Nov 16, 2009

I would like to return the item (blender/food processor) purchased because it does not meet our food processing requirements. Kindly do let me know how to return the item and the terms of return if any.
Overall Rating: 1  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 5  Customer Support
Read full review

by madrobator, Nov 16, 2009

1/2 of order arrived right away. The other portion was on BO but I was not advised of that and in fact had to secure that information myself. No email advising the status of the order. It forced me to make alternate plans at the 11th hour.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 3  Customer Support
Read full review

by Patty, Nov 15, 2009

Some of the tables arrived with dents. The quality of the tables met expectations and we like them. It is just too much trouble to pack them up and return the ones with dents. We are planning to keep them.
Overall Rating: 1  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by RondaG, Nov 14, 2009

I was sent a Cuisinart rather than the Bodum glasses that I ordered. However, Customer Service resolved it in a timely manner and I was set out the correct items quickly.
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for