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Wayfair Report Card & Customer Reviews

Ratings Report Card

Wayfair

Rated by
5,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 50% 71% 90%
Neutral - - 2%
Negative 50% 29% 9%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 9, 2012

poor quality productwood used not attractive and poor qualitypoorly constructedoverpriced for what it washowever, that being said, I shall keep it as it does serve the purpose I intended it for and it's more trouble to return it, I just wont be...
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Ann, Mar 22, 2012

Have already told friends to check out your site.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 20, 2012

Super fast delivery & the product worked as described.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Mar 17, 2012

The cat beds I purchased were not what I expected. I thought they would be 13 inches deep but instead were 13 inches high when they were popped out to make the enclosed cat bed.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Dusty, Mar 14, 2012

I was satisfied with the product and the price was right.
Overall Rating: 3  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 11, 2012

I was very disappointed in the quality of the product, we started putting it together,and one of the shelves front cover was broken, we had to stop and glue it together before we could finish, which was an overnight drying. The shelve had been...
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by jodiewodie, Mar 10, 2012

Wayfair is ok, but wish their product was made a little sturdier for my daughters cat who is very active, for the price range it will do.
Overall Rating: 10  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Lynn, Mar 8, 2012

Great prices. Good selection. Good customer communications.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Judy, Mar 3, 2012

site was easy to navigate, had all the information i needed and order was placed, tracked and delivered efficiently. i didn't have to do anything. appreciate that i didn't have to waste my time doing anything more.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by catman, Mar 1, 2012

best ever
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