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Best Buy Report Card & Customer Reviews

Ratings Report Card

Best Buy

Rated by
1,000,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.8Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 100% 94%
Neutral - - 2%
Negative - - 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Mar 22, 2012

Great customer service!
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 7  Customer Support
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by Revonne, Mar 10, 2012

It was a mix up online concerning the shipping method. I wanted the items shipped to my physical address. Instead, they were shipped to a store. However, once I explained my problem to customer service personnel, the order was reversed and shipped...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by CorvetteMom, Mar 7, 2012

I ordered my movie from Best Buy, because of the price comparison.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by chw, Mar 6, 2012

Quality product - good pricing - problem free shipping
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Mar 3, 2012

I never bought anything from best buy on Feb 19 any any time in late Feb 2012
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by BUSY NANNA, Mar 1, 2012

ORDERING WAS EASY HAD PRODUCT WHEN STATED
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 3  Customer Support
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by Papa Oscared, Feb 26, 2012

i ordered a GPS unit online to pick up at the "local" (15 miles away), store. I went to the store about an hour after placing the order to be informed it hadn't yet made it from the storeroom at the back of the store to the customer service counter...
Overall Rating: 7  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Jennifer, Feb 22, 2012

The DVD I wanted was no longer available. Purchased with a gift card which I no longer have. I called customer service. They said they would credit my credit card that I had to use for the balance of the purchase but I was not credited
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Nicholas, Feb 21, 2012

Great Store and Great Selection
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by great gran3, Feb 21, 2012

My order came in 3 day's , awesome.
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