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Best Buy Report Card & Customer Reviews

Ratings Report Card

Best Buy

Rated by
1,000,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.2Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 88% 88%
Neutral 5% 3% 5%
Negative 10% 9% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 3  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 15, 2009

When I receved my order I was upset to find that half of my order was filled incorrectly. I am very unhappy that I have to pay shipping again( that I already payed for)to get the correct item and pay to return the wrong item.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 1  Customer Support
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by Mr unhappy, Nov 15, 2009

U sent the wrong product then screwed up the refund by sending cash to paypall instead of me visa. Piss poor job on all accounts.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Howard, Nov 15, 2009

All good nothing negative on this first time purchase in this manner.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 11, 2009

Took two days to ship out. I could have picked it up!! Wasted time.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Anand, Nov 11, 2009

Best Buy should consider removing the state tax for online purchases.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by borba, Nov 9, 2009

i'm happy with my purchase, and when i went to the store to pick up my tv it was so fast.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 4  Customer Support
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by 212nyc, Nov 9, 2009

14 day return policy on computers is a weak point... You offer a service policy for $200, expensive considering I may not have a problem at all.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Louisman, Nov 2, 2009

I always buy electronics from Best Buy becasue I like Best Buy's products and I trust Best Buy.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Nick the Greek, Nov 1, 2009

Everything went very smoothly with this order. I was able to use a Gift Card on line and save a substantial amount out of my pocket as well as record the purchase on my Best Buy Rewards card for future savings.
Overall Rating: 4  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by earthangel944, Nov 1, 2009

I really liked the Bejeweled 2 deluxe game but there's a problem with the game cutting off. I thought it was going to be as the other software game I purchased from a website but it's not necessary to keep the cd in the drive in order to play it.
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