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Plow & Hearth Report Card & Customer Reviews

Ratings Report Card

Plow & Hearth

Rated by
125,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 90% 92%
Neutral 4% 4% 4%
Negative 8% 7% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Ripples, Nov 28, 2009

Good Job guys!!
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 6  Customer Support
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by yankee, Nov 28, 2009

I ordered curtains - Upon receipt I found that there were more sizes (lengths) that might have been available, than what was published. Also in the catalog there were rugs that did NOT indicate what size they were
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 27, 2009

I have emailed Plow & Hearth to see if I could possibly special order the runner in the lengh I need?
Overall Rating: 5  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Shirl-girl, Nov 27, 2009

The power on the vacumn is not that srong.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Sadie, Nov 26, 2009

I received my package with the incorrect merchandise. I immediately called and the customer rep said they would sent the correct merchandise immediately. They did as I received the correct merchandise within the 5 working days.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Grammy Lois, Nov 26, 2009

This purchase is a Christmas surprise and it is absolutely wonderful.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Susan, Nov 25, 2009

I would have liked the web page to have a feature where you could buy an item (it was a gift) but have it shipped later.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by KATE OLESKE, Nov 25, 2009

I LOVE YOUR SELECTION. YOU HAVE A WONDERFUL VARIETY OF THE UNUSUAL THAT YOU DON'T SEE EVERYWHERE. I AM PLEASED WITH MY ORDER AND THE COMMUNICATION VIA E-MAIL THAT KEPT ME ABREAST OF SHIPPING. JO MELLOH.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Celtred, Nov 24, 2009

P&H needs to get after UPS for being slacking in their delivery, I had to call to tell them that I was not a business and that when they said they had attempted a delivery the business was closed. they then delivered correctly but VERY LATE the Next...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Icee, Nov 23, 2009

The quality and price were outstanding. It arrived without any problems and within time stated. Very pleased.
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