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Charlotte Russe Report Card & Customer Reviews

Ratings Report Card

Charlotte Russe

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.6Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 91%
Neutral - - 4%
Negative - - 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by unseeliepixie, Oct 18, 2009

I was very satisfied with my order personally, however, another consumer received her order with my invoice in it. She called, thinking my phone number was the customer service number. I was a little concerned with this occurance.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 11, 2009

returned the boots because they did not fit although i am not sure how the return process is going to go.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by MByrne, Oct 8, 2009

<3 Your store!!!!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Gabby1963, Oct 5, 2009

This was my first purchase from CHarlotte Russe. I wore the bracelets and necklace to work and everyone complimented on them and asked where I got them.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Oct 5, 2009

My earrings were the wrong color but I didn't feel like taking the time to return them so I just kept them.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 4, 2009

I wanted to know if they had one pair of shoes I ordered in a bigger size because they fit pretty close.Other than this issue, Charlotte Russe is my store!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Pragya, Oct 2, 2009

Thank you, Charlotte Russe.
Overall Rating: 2  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by unhappy customer, Sep 29, 2009

It took me over 15 days to receive my order. I also placed an order previously that I never received.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by MUHJ, Sep 28, 2009

I brought back the pants that didn't fit me to a Charlotte Russe store and the sales representative said they are unable to order the size I wanted, even though they didn't have it in the store.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 28, 2009

I have not received it yet
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