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REI Report Card & Customer Reviews

Ratings Report Card

REI

Rated by
125,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 98% 96% 95%
Neutral 2% 2% 2%
Negative - 2% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Global Volunteer, Nov 26, 2009

I was delighted with how quickly my order showed up, and even more delighted with the price. While in the store, I found several other items which really have come in handy. I am on a 12 month volunteer assignment in the Himalayas.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 25, 2009

I love REI. Product is great. Customer Service is awesome.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by LeeLee, Nov 25, 2009

I ordered a gift certificate for my son-in-law's birthday. I just received notice that he received it and was very happy. I'm sorry I didn't inform you of this till now but I had it sent to him and had not heard if he had received it or not.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 24, 2009

I LOVE REI... I AM ALWAYS SATISFIED WITH MY ORDERS
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Sasi, Nov 23, 2009

Everyone was very helpful, and the actual size I needed was in-store.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

My granddaughter loved it.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 21, 2009

I love their products and the ease of ordering.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by dram, Nov 21, 2009

This was the same product we got with the go green from crystal light The cups don not leak and you can shake to mix juices have found them easier to drink form than the ones with a straw attached.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Nov 18, 2009

The Customer Service people at the Bloomington store were very helpful and readily took back (exchanged) my item.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by mlsipin, Nov 17, 2009

would like to see one large catolog each year, or one on line catolog with sales?
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