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REI Report Card & Customer Reviews

Ratings Report Card

REI

Rated by
150,000 customers
  • Overall Rating: 9.4Overall Rating
  • Would Shop Here Again: 9.4Would Shop Here Again
  • On Time Delivery: 9.6On Time Delivery
  • Customer Support: 9.4Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 96% 98%
Neutral 3% 3% 1%
Negative 2% 1% 1%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by giftbuyer, May 23, 2012

Site wasn't really set up to deal with a wedding gift, though I got to it through someone's registry. I wanted it sent to me, but with a gift receipt. Everything worked wonderfully well, except the gift receipt game with my name on it, and had...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Kpawn, May 23, 2012

This was my first order with REI and I am very happy with the service and items I ordered. Very fast shipping. I would recommend REI to others. Thanks.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by doug, May 22, 2012

loved it all...thanks REI
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Lwood, May 21, 2012

I have always had a wonderful experience with my orders from REI and delivery is always as promised.
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Tanman, May 21, 2012

Website promised delivery by 5/18 (I paid extra for this delivery) and the package did not arrive until today -5/21. REI should refund the additional shipping and handling they charged me. This should be proactive on REI's part and NOT require my...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by DaveW, May 21, 2012

One of my favorite stores
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 21, 2012

Love the store staff! Very helpful.
Overall Rating: 2  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by jo daddy, May 20, 2012

The items tat I bought were not to my expectations. They looks very poor quality.The windbreakers were not good. You already have receive the items. I got email from you all.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 18, 2012

REI i products consistently meet my expectations and their custiomer reps are always courteous. A pleasure to shop with rei
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Neri, May 18, 2012

I have been shopping at REI many years now, and I always find what I am looking for there.
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