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Victoria's Secret Report Card & Customer Reviews

Ratings Report Card

Victoria's Secret

Rated by
75,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 87% 86%
Neutral 5% 4% 5%
Negative 7% 9% 9%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Deborah, Nov 21, 2009

As always, very happy with products, shipping and the entire process. Returns were only because of the fit, not the product itself.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by kristiekk, Nov 21, 2009

I love Victoria's secret! They have such a variety of clothes. It is my most favorite store!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Sandy, Nov 21, 2009

Very Pleased with Victoria Secret!! Will shop with them many more times. Thank you!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by melissa, Nov 21, 2009

Quick shipping, good quality.
Overall Rating: 5  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 21, 2009

Got a pointless response from Customer Service about how the e-mail offer I got was not from VS, when it obviously was. I'll not be falling for any additional gifts for being a "valued customer." Exceedingly poor customer support.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 21, 2009

great site...easy to navigate...would be better if you could put things in shopping cart and exit site, then return at a latter time to add to it.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 10  Customer Support
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by rotten5, Nov 20, 2009

I contacted u reguarding not recieving a part of my order even though it was on the invoice that it was in the package and the product was not in the package. I think you should be able to make returns at the mall as well even if you order online
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Red, Nov 20, 2009

I like some of the selections you guys have but they r somewhat expensive, and the shoes are very rare to find size 11.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by lisa, Nov 20, 2009

fast shipping
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by cubfan, Nov 20, 2009

I truly love this particular night shirt. The one thing I wish VS would do is make more items for a woman a little heavier so we can enjoy feeling pretty. They cater only to the skinny models and we are all not like that. The XL fit me perfect
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