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Naturamart Report Card & Customer Reviews

Ratings Report Card

Naturamart

Rated by
1,000 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 78% 82%
Neutral - 4% 6%
Negative 14% 18% 12%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by karen7447, Nov 26, 2009

Order tracking and notifications are non-existent.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by goodbuddy, Nov 25, 2009

they were verry helpful
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 22, 2009

You were not able to obtain the product I wished to purchase, and you never contacted me to tell me that. Three weeks later and two calls later I found out.
Overall Rating: 2  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

My order was placed on November 9, but it took a week for them to advise that one of four items ordered was out of stock. It then took another 3 days to receive the balance of the order. While not a huge deal, it seemed that this was too much time.
Overall Rating: 7  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 16, 2009

This is the 2nd "survey" I've filled out. What good does it do to fill out surveys when there is no response to them. This survey doesn't even have the correct order date...the date of my order was 11/1/09
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by ulurudog, Nov 16, 2009

Shipped to wrong address 100+ miles away. CS implied I had received shipment and was trying to steal from them. Contacted CS 3-4 times, consistently rude and unhelpful. Never received the shipment, never received an apology. Terrible company!!!
Overall Rating: 6  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by stillhappy, Nov 15, 2009

Each time I checked my order status naturamart the status of my order remain unchanged I needed to contact customer service in order to learn the status of my order.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Dave S., Nov 15, 2009

Great prices and product. Free shipping a huge plus
Overall Rating: 1  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: null  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 15, 2009

Naturamart cancelled my order because the item was backordered. They might have considered letting me know how long I would have to wait or notifying me when the product became available. As it turned out, I had to find another way to obtain the...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by FL Mom, Nov 13, 2009

The previous time I ordered the same product Naturamart delayed notifying me it was out of stock.d Glad I gave Naturamart a 2nd chance. Out of stock should be immediately available information.
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