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Monterey Bay Report Card & Customer Reviews

Ratings Report Card

Monterey Bay

Rated by
10,000 customers
  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 8.0On Time Delivery
  • Customer Support: 7.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 79% 79% 80%
Neutral 13% 13% 10%
Negative 8% 9% 10%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by Marie, Nov 25, 2009

I have not received my order which was placed Nov 6. there was a problem with my credit card so I sent a check weeks ago. where is my shipment?
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Ludmila, Nov 25, 2009

Quality and choice of your goods are pretty good but prices are sometimes too high.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by SHIRL, Nov 24, 2009

AWESOME SWEATER!! AND FREE SHIPPING TOO.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 22, 2009

I think I still have 1 shell on back order.
Overall Rating: 9  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 22, 2009

Your shipping rates are too high and I will not link to one of those off source companys. Deal with the rates directly.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

I was disappointed that the items were back ordered so long.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

I think that the regular shipping takes way too long. I purchased the same day from another store on line and received their items in three days. It was about 2 weeks from Monterey Bay. If it is in stock, send it.
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by 0400nana, Nov 18, 2009

I love all the clothes, particularly sweaters.
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 18, 2009

Customer service reps at Monterey Bay are always friendly, helpful, and well-informed. The website is, in general, fairly easy to use. I had problems with the availablity of items in the catalogue. Some things seem to sell out very quickly.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by kitty, Nov 15, 2009

I have returned the items and have not heard from them yet
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