Home > L'Occitane

L'Occitane Report Card & Customer Reviews

Ratings Report Card

L'Occitane

Rated by
10,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 8.9Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 94% 94%
Neutral 3% 2% 3%
Negative 6% 4% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
Read full review

by Redheadmom, Nov 27, 2009

I ordered 3 items. One item was missing from my shipment. I dreaded trying to persuade someone that I wasn't lying - that the 3rd item wasn't included. Happily, you believed me. With no flack, L'Occitane shipped the missing item immediately.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by kever79, Nov 27, 2009

I love the products from L'Occitane and recommend it to everyone.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Janine, Nov 25, 2009

Product and wervice were really good I'm satisfying this time purchase
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
Read full review

by Vivian Fish, Nov 25, 2009

I have a good experience of this first time shopping on website Fast shipping, beautiful box and careful packing I am satisfied If there are more discount, I think I will buy more products
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
Read full review

by bluebora, Nov 25, 2009

I usually order when you offer good discounts and/or freebies, so keep on offering!! (Otherwise, it's simply too expensive for me.)
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
Read full review

by SparkyMac, Nov 25, 2009

I love L'Occitane products. I wish they would bring back their honey line of products. I have never found another product line with a true honey scent. That aside, L'Occitane products usually surpass my expectations. Thank you!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
Read full review

by Online Shopper, Nov 25, 2009

I placed an order a week and 1/2 ago...got my order and then got an email saying that they were now offering free shipping for orders over $40....which my order would have qualified...not too happy about this.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Jan-o, Nov 24, 2009

I was very impressed by the packaging of my product - a foaming bath gel Christmas present for my daughter. I know she'll love it even before it's opened! Great job!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
Read full review

by Smagus, Nov 24, 2009

Your products are expensive and I can afford to use them only sparingly; however, they are luxurious and of high quality.
Overall Rating: 1  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, Nov 24, 2009

THE ITEMS I ORDERED WERE NOT IN THE PACKAGE, AS THEY WERE OUT OF STOCK. CUSTOMER SERVICE WAS POLITE AND RESOLVED THE PROBLEM BY ISSUING A FULL CREDIT. I WAS DISAPPOINTED BUT THINGS DO HAPPEN.
  1   |   2   |   3   |   4   |   5   | …

 
 
Shop for