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The WEBstaurant Store Report Card & Customer Reviews

Ratings Report Card

The WEBstaurant Store

Rated by
10,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 95% 95%
Neutral 4% 2% 2%
Negative 7% 3% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Denis G., Nov 26, 2009

The website was very user friendly. Product description was right on. Delivery was on time. What more can a consumer ask for?
Overall Rating: 3  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 4  Customer Support
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by not happy with Webstaurant, Nov 25, 2009

Item did not have the correct parts. Because the item shpd from the mfr, WEBstaurant had little quality control in place to prevent this from happening or being able to provide a quick resolution.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by packratnomore, Nov 24, 2009

Great store Great prices
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 23, 2009

do not include me in amy emailing or lists
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by momshoe, Nov 20, 2009

part of my shipment came broken; I contacted online help & was courteously & professionally helped immediately. The replacement product came incredibly quickly, as did the original order. Very satisfied, and would highly recommend. Superior...
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 6  Customer Support
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by happy, Nov 19, 2009

I thought that this order had been rezolved and cancelled. Please advise if my thinking is incorrect.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by LaLa, Nov 17, 2009

I was impressed with the fast delivery and the notification that one part would be shipped later. Everything happened as I was informed. Very smooth and nice to deal with.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Ray, Nov 17, 2009

Nicely handled.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 17, 2009

The products are of good quality and everything arrived as expected but, I believe the shipping charge was more than it should have been.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 7  Customer Support
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by pdawg, Nov 16, 2009

Didn't know in time that 1/2 of my order wasn't coming, so I had to scramble to get the product that I need else where.
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