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WineChateau.com Report Card & Customer Reviews

Ratings Report Card

WineChateau.com

Rated by
10,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.4Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 89% 91%
Neutral 3% 3% 3%
Negative 7% 8% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by boss, Nov 30, 2009

I love it
Overall Rating: 9  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by harold, Nov 30, 2009

I didn't get a tracking number, It would have been helpful.
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by Callamae, Nov 30, 2009

Only problem I was delivery(FedX). Listed work address as drop for signature. Even though listed my cell, package was signed for by someone unknown to me. Eventually tracked down my wine. Yeh!
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Rosie, Nov 30, 2009

I would like to have a boxed container of the vodka, not just a plain bottle.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by slippi, Nov 30, 2009

It did take longer than said to receive.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 2  Customer Support
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by Morty, Nov 30, 2009

I will never purchase here again. They sent me the wrong wine - it was actually a much cheaper wine and charged me the more expensive price. I was promised a call back from customer service and I had to call them again after I did not hear from...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Dante, Nov 29, 2009

a vintage substitution had been made for both wines; however, the 2006 Thelema Cab was very good, but since I did not have an opportunity to taste the 2007 that was rated a 92 by Wine Spectator, I have no idea what I missed.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by jysc, Nov 29, 2009

Wine chateau not only has best prices, but also very accurate descriptions of their wines and timely service/delivery.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by theo, Nov 28, 2009

WineChateau did a good job but Fedex did not because they are cutting in the workforce (now closed on Monday) and even though I specified my neighbour's address for delivery, they came to my home which caused more trouble for them
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Dave, Nov 27, 2009

I buy wine which is rated by Robert Parker at 90+ and is under $20 per bottle. Also free shipping.
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