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James Allen Report Card & Customer Reviews

Ratings Report Card

James Allen

Rated by
1,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 95% 92%
Neutral - - 3%
Negative - 5% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Bermuda, Nov 16, 2009

Very Satisfied with the overall purchase and support.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Mikiemike120, Oct 27, 2009

Overall a great way to buy.... You get to shop for what you want without someone trying to sell what they want to get rid of.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Russell R., Oct 27, 2009

I was relatively nervous about making such an important purchase online but all of the customer representatives were very helpful in answering the questions I had. I recieved my ring today and am very satisfied with my decision and james allen....
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 26, 2009

Outstanding! I'm always so impressed with James Allen, their services, and staff. It's a pleasure doing business with them.
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Oct 25, 2009

Promised delivery on the 19th and did not receive until the 25th. We were married on the 23rd.l
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Soon to be married man, Oct 25, 2009

I highly recommend you go to as many other jewelry stores and find what you like then go on JamesAllen.com to save big dollars for the same thing. I have recommended this site to everyone and anyone looking at jewelry.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by JoseLL, Oct 24, 2009

It was a very pleasent buying experience and will defenetly recomend James Allen to friends.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Jason, Oct 22, 2009

Lea was very kind and helpful on the phone. I received a call within a day of my online order to confirm things and set my mind at ease.
Overall Rating: 9  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 22, 2009

Fedex was horrible at delivering my package, future business depends on if I have to deal with them again.
Overall Rating: 4  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
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by Conisalus, Oct 15, 2009

There is a large error in the AGS document. The dimensions stated were 2mm larger in width AND length; total of 3 mistakes. Unacceptable since the AGS records are also wrong at their website........
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