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GuitarCenter.com Report Card & Customer Reviews

Ratings Report Card

GuitarCenter.com

Rated by
50,000 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 89% 85%
Neutral 5% 2% 3%
Negative 7% 9% 12%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by tetsu, May 19, 2012

I am very satisfied with my purchase
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Bill, May 19, 2012

I have not tried any of the guitar strings yet. I have used the super slinky and like them very well.
Overall Rating: 2  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by LouLou, May 18, 2012

I received the email from bizrate with this survey is the ONLY way I knew my order had been delivered to the store. Since May 3 - I have called the store here and have been told THEY will call me when it comes. Once I saw today that it had...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Bassman, May 18, 2012

Experience was good
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 18, 2012

Backordered product
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by jr, May 18, 2012

sometimes people are on the go and can't always call the store, email is sometimes better but either way great service :)
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, May 17, 2012

Noting beats checking out a product in person before you buy it. But the convenience and service of online buying are hard to beat.
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Olivier, May 17, 2012

just received them, i dont know yet if they work fine. cant wait to play them...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by niiknk, May 17, 2012

more details for used items
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 16, 2012

Love my new guitar! Everyone at Guitar Center really helped me pick the perfect guitar!
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