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GuitarCenter.com Report Card & Customer Reviews

Ratings Report Card

GuitarCenter.com

Rated by
25,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 90% 90%
Neutral 6% 3% 4%
Negative 7% 7% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Jazmataz, Dec 2, 2009

Oh my goddness how much I love the guitar I bought. I was sceptical at first to by something online especially something like a guitar but you guys made it really easy to compare guitars.Thanks for great service and a beautiful guitar(Jasmine by...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by chico drums, Dec 2, 2009

Im very pleased with my order and the time it took to get to me!I shop in town at my local GC however they would have had to order the equipment as well so I decided to order it on line.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 6  Customer Support
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by iretated mom, Dec 2, 2009

I ordered the item on the 21 of november still havent recived it yet and it is the 2nd of december.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Eljay, Dec 1, 2009

Tried out this guitar at a local Guitar Center store and was very impressed with it. It was to be a Christmas present so I did not need to purchase it at that time. After returning home and researching it I found it to be $200.00 cheaper on line.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 3  Customer Support
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by z801player, Dec 1, 2009

better than shopping at the retail store but can't dicker with the prices.
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 4  On time delivery
Customer Support: null  Customer Support
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by Paul, Dec 1, 2009

The search engine couldn't bring up the item I was looking for, I ended up finding it by accident after I was about to give up.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by LaLo, Dec 1, 2009

Great customer service and fast shipping!
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Mike, Dec 1, 2009

One item was backordered and kind of skews the survey.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by gtrman1666, Dec 1, 2009

thanks for your prompt delivery and quality you guys rock
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by pipe, Dec 1, 2009

They got it right on the first try this time. Thank GOD>
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