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Luggage Factory Report Card & Customer Reviews

Ratings Report Card

Luggage Factory

Rated by
2,500 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 97%
Neutral - - 2%
Negative - - 1%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 20, 2009

Order was discontinued therefore nothing was received. Since nothing was shipped I cannot rate the service.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by jhuggs14, Nov 12, 2009

What stinks about the return policy is I originally had free shipping and since I had to re-order, I ended up paying shipping. Overall, the prices are very affordable and the product I ordered is good quality.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by skeeter, Nov 3, 2009

overall very satisfied with my purchase and delivery.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 2, 2009

Great Firm that delivers
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Burgh, Nov 2, 2009

The only thing is Im not sure if this luggage will fit on all planes especially on overseas flights.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Dottie, Oct 31, 2009

Best birthday gift ever! Good looking and up to the job.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by ralph, Oct 28, 2009

I was to get 2 travel wallets as extra items when I ordered the 2 suitcases. I only got 1 travel wallet
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Tom, Oct 27, 2009

Ordering was a breeze, price was better than anyone.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Carol M., Oct 26, 2009

Luggage Factory had the best price on the items that I wanted and they shipped out the next day and I received them 2 days after placing my order.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Bob, Oct 23, 2009

The item we ordered arrived in a timely fashion. It would be nice to be able to track the shipping progress.
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