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PetStore.com Report Card & Customer Reviews

Ratings Report Card

PetStore.com

Rated by
1,000 customers
  • Overall Rating: 8.0Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.0On Time Delivery
  • Customer Support: 7.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 69% 79%
Neutral - - 4%
Negative 17% 31% 18%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 5  Customer Support
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by Nieves, Nov 22, 2009

I am receiving this survey before I have even received my merchandise.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by BigKTibs41, Nov 21, 2009

Its easy to shop here, they have great products and check out and shipping is a breeze. If they carry what I need I will always buy from petstore.com. Cant beat the prices.
Overall Rating: 5  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 4  Customer Support
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by zoomom, Nov 15, 2009

I was hoping to get a discount for ordering a higher quantity, to offset the high shipping charge. This order both boxes were completly split open and so was one bag of the Rodent pellet. Your shipping is too high to get that result.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 8  Customer Support
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by Cherie, Nov 15, 2009

The T5 HO light I ordered was very nice except for 1 of the legs, which is broken. I opted not to return the item as it would have cost me way more to return it than to replace the leg. It also says I have to contact the manufacturer, not...
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 9, 2009

The heaters were ordered and shipped on Monday,arrived the following Monday. Overall I was very pleased with the quality of the product I purchased (you have what I wanted), fair price and very happy with the condition and manner it was shipped.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by knothead, Nov 2, 2009

I am very pleased with both the product and the store. My girls love the product and it is so easy to just go to PetStore.com to order it.
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Oct 29, 2009

The large Kong balls are fine and just what I ordered, however,the small ball was not. I expected a solid ball just like the larger Kong balls but I received a ball with a hole drilled through it.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by cyberfoco2, Oct 14, 2009

They did not accept my Credit Card and I have plenty of credit
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Mike, Oct 8, 2009

Got everything I needed - and on time.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Sep 14, 2009

Petstore.com saves me money and time on pet products. I will continue to use them

 
 
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