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LuggageGuru.com Report Card & Customer Reviews

Ratings Report Card

LuggageGuru.com

Rated by
1,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 100% 95%
Neutral - - 2%
Negative - - 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Mike, Oct 22, 2009

Very happy with purchase expeience.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by cruiser1, Oct 22, 2009

High quality luggage at a great price. Delivery was quick. What more can anyone ask? Thanks.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 10  Customer Support
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by Canadian Shopper, Oct 21, 2009

I am impressed by the availability of a live customer service rep by phone without having to be put on hold for long, which is not common. Shipping to Toronto, Canada, took exactly 2 weeks, which is longer than expected. USPS tracking # did not work.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by suitcaselady, Oct 19, 2009

Had delivery/shipping questions - customer service very helpful - never any problems
Overall Rating: null  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 29, 2009

Im still waiting for my products...
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by steelhider, Sep 27, 2009

Picture of the luggage I bought was a bit deceiving. Appeared as though the TSA lock was built into top of the suitcase instead of a seperate lock that was sent with the suitcase which is no big deal.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Groucho, Sep 23, 2009

Good service
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by uk trip, Sep 21, 2009

I have not recevied then as of yet. I order for a trip to the Uk and hoped it would make it intime. still hoping.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Sep 11, 2009

I have two other bags by High Sierra - one of the exact bag ordered in another color - the new bag - the handles seem to be questionable ansd very loose but won't fix it until (or if) it breaks.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by MsSmurfy, Sep 8, 2009

Great prices for quality merchandise. Quick delivery with items being exactly as describe on site. Will shop LuggageGuru again. Thank You~
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