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GNC Report Card & Customer Reviews

Ratings Report Card

GNC

Rated by
25,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 93% 90%
Neutral - 1% 2%
Negative - 6% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Doug2805, Nov 26, 2009

Your prices are much,much more reasonable than those of my local Healthfood Store. Thanks
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 25, 2009

good service
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Rob, Nov 25, 2009

GNC provides high quality supplements ordered via internet delivered on-time and priced lower than other providers.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 24, 2009

Great selection of products.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by whitebrw, Nov 21, 2009

In the end i was able to resolve my issue with my orders but it took me calling 3 times and talking to 3 different people before i got someone that really understood the problem and was able to correct it properly.
Overall Rating: 3  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 6  Customer Support
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by Robert7563, Nov 18, 2009

It took almost a 3 weeks to recive an order that was supposed to take at most 10 days.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by urwrite, Nov 16, 2009

I am very pleased with the prompt service I received with GNC
Overall Rating: 5  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
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by mandingo, Nov 16, 2009

I received a response on the 1 cent price changes on my orders. They said it was due to tax adjustments. I have no idea how they can adjust taxes rates but at least I received a response.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by heidi, Nov 15, 2009

I placed an order and was told the Women's Multiple Vitamins were backordered. My other items were delivered on time but no mention was made of when the Women's Vitamins would be shipped.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 13, 2009

your web site is very slow, awkward and difficult to use. your merchandise selection is very good, as are your special offers. however, it is necessary to allow a lot of time to navigate your site to select and order.
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