Costume Discounters Report Card & Customer Reviews

Ratings Report Card

Costume Discounters

Rated by
5,000 customers

  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 88% 84% 85%
Neutral 4% 7% 5%
Negative 8% 9% 10%
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Winnie, Dec 4, 2009

Costumes arrvived on time. Pleased with the order.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by Vegas Santa, Dec 2, 2009

The Santa boots that I ordered were available only as "M" and "L". I requested medium and received a pair listed as Men's size 11. That's large! I'll make them work, but I would have preferred to order by size for a better fit.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by tinniemae, Dec 1, 2009

I made a point of shipping 2 day air. My order was placed on Wednesday evening, it took all day Thursday to process and was shipped on Friday to arrive I was told on Monday by the phone representative given that I could not confirm anything online.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, Dec 1, 2009

The only down side to my purchase was not knowing when I would receive it. I got an email that the order was placed, but never received an email saying it had shipped or when to expect it to arrive.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by pgp, Dec 1, 2009

We have been very excited for our Santa Suit to arrive. My husband is usually pretty much like Scrooge around this time, but when he got that suit on he changed into a jolly Santa. Look out Christmas, here he comes!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by viola, Nov 30, 2009

I was very happy with the order and the delivery.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by pzbjr, Nov 30, 2009

The website is attrocious! The search button disappeared on several pages forcing me to go back to the home page to search again.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 4  Customer Support
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by micsgram, Nov 22, 2009

I had a question and had to send 3 e-mails before a received a very "curt"response.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by mlchaves, Nov 22, 2009

VERY FAST SHIPPING THANK YOU!!!
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 21, 2009

Was told by customer service on the 16th that the order I placed on the 15th was never received and an error had occured. I reorder, now I got two of the same thing and the hassle of having to return to receive refund.
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