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TheShoeMart Report Card & Customer Reviews

Ratings Report Card

TheShoeMart

Rated by
5,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 96% 95%
Neutral - - -
Negative - 4% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 21, 2012

Easy to order with greata customer service and follow up.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by LuLu, May 17, 2012

Great experience! Wonderful price and super fast shopping.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 16, 2012

I was very happy to find the sandals I wanted in my size and at a lower price. I will definitely checkout the ShoeMart for future shoe purchases!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by basketmaker, May 8, 2012

I mistakenly ordered the wrong size and returned them. I was disappointed you did not the correct size. I guess that happens!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, May 8, 2012

They have not responded to several e-mails sent regarding their mishandling of the order.The product, a pair of Alden shoes, is terrific.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Oboistjs, May 4, 2012

I purchased Vibram's Bikilas (this is my second pair). After researching several sources, Shoe Mart was the cheapest. Ordering was easy, and the delivery of the product was sooner than I expected. With a lot of fake Vibrams out there, I was happy...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 3, 2012

Best ever outfit I have dealt online in close to twenty years. Let's hope that they will keep that old fashion, reliable American way of doing business that was about to become a memory until recently with Plantronics an the ShoeMart. Thank you,...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Apr 24, 2012

Great shoes, great service, quick delivery!
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 24, 2012

The shoes were really tight, but length wise they were perfect - which was my worry when i purchased them. I did not want to deal with returns - and I HATE how it said "Free returns" but the cost of the shipping is deducted from my return, which is...
Overall Rating: 5  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by JOE, Apr 13, 2012

WAS TOLD ON WEBSITE A DISCOUNT WOULD BE APPLIED TO MY PURCHASE AT END OF TRANSACTI0N. NEVER GOT A DISCOUNT COST $210 PRICE CHARGED $210
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