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Central Vacuum Factory Report Card & Customer Reviews

Ratings Report Card

Central Vacuum Factory

Rated by
500 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 85% 89%
Neutral - 5% 5%
Negative - 10% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 15, 2009

good service/ good attitude
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 13, 2009

you had what i needed,shipped just like you said,no problems thanks
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 3, 2009

Very poor service.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by CaliMom, Oct 28, 2009

Not sure I got product purchased.Name different;shipped from home address(not vendor).Box was opened previously.No waranty papers.I researched product received(PowerStar)vs product bought(TurboCatEX). Showed both products from same manufacturer.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Ozark, Oct 27, 2009

Great job, thank you.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 24, 2009

Ship order more quickly. Took a few days from order to shipping.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Oct 23, 2009

I had to go to post office and pay additional 3.15 to get package. Central Vacuum under paid the shipping. I paid for shipping
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 13, 2009

Did not have all the parts I needed.
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Oct 7, 2009

Apparently, my order was delayed due to a backorder from the supplier. Perhaps a partial order or at least a notification that there was a problem would have been good.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Nerfbars, Sep 28, 2009

Great company, easy to deal with, fast shipping, great customer support!
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