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Spirit Halloween Superstores Report Card & Customer Reviews

Ratings Report Card

Spirit Halloween Superstores

Rated by
25,000 customers
  • Overall Rating: 8.0Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 81% 81%
Neutral 4% 6% 6%
Negative 6% 13% 13%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Ana, Nov 20, 2009

I bought two costumes and i only got one of those. Now i dont now if i have to pay an extra shipping for the other costume or if only it never ig going to be shipping
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 6  Customer Support
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by xcsuperstar, Nov 20, 2009

It was very hard to know when I would get my order because the tracking was not available. Also I never was notified that one of the items was not going to be shipped or if it was going to be shipped when available.
Overall Rating: 2  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 1  Customer Support
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by Hallow's Eve, Nov 20, 2009

I ordered 5 different products from Spirit however when I received my shipment half of the products were missing. i was really looking forward to what i had ordered to only be disappointed when it arrived.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 20, 2009

The order came faster than I expected and the product looks great!
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 19, 2009

I have not received my order yet and cannot find a customer service phone number anywhere. Please contact me at 757-268-4826. Lisa King
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by doctor, Nov 19, 2009

why is the shipping so expensive? the price was great except foe the shipping cost.
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Nov 19, 2009

Over all, I love shopping Spirit, esp via the internet. The costumes ordered were just not the correct size. Small was too small and med was too large.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Alexis Hidell, Nov 19, 2009

The wigs I bought were very high-quality and the price couldn't be beat. I wasn't expecting the afro wig to be that great, but it's of a much better caliber than I thought it would be. I will definitely shop Spirit again for all my wig and costume...
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 7  Customer Support
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by Rio, Nov 19, 2009

The warrior outfit was smaller than expected for a men's XL costume. The skull jacket has incredibly long arms, but looks great. I wish it had been on sale in the stores so I could have tried it on before buying. But the range of offerings is...
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by jennp, Nov 19, 2009

The back of the outfit is poorly made & uneven,I'm disapointed in it.I'll have to try & get it mended. The outfit was also a small.I normally wear mediums & it's huge on me. I can't expect too much, but for an outfit that's normally $50 I expected...
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