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Family Video Report Card & Customer Reviews

Ratings Report Card

Family Video

Rated by
25,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.8Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 95% 94%
Neutral 2% 1% 2%
Negative 3% 3% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by pw, Nov 28, 2009

i was very satisfied with my order and will use this website again
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by bikingb, Nov 28, 2009

Outstanding price and shipping, overall great buying experience
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Cyndi, Nov 28, 2009

I love shopping with Family Video. Very happy I signed up for the daily emails too. Keeps me informed on new releases and deals of the day.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by terry, Nov 27, 2009

I think your prices are great and your shipping cost is wonderful.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 27, 2009

I was very happy, but am waiting on one item that was backordered.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by ohio, Nov 26, 2009

You have a great service, I will continue to shop with you. Please continue with the low prices, you are so affordable
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by dc, Nov 25, 2009

I wanted to contact Family Video on comparative pricing for Night In the Museum II soon to be released video that I have seen at a significantly lower price, although I am not completely certain since there are different versions.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 25, 2009

Appreciative to what I ordered
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 24, 2009

These are Christmas gifts, so they haven't been tried yet. I'm sure there won't be any problem getting them replaced if need be. Right?
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

I enjoyed the DVD's....
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