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Lumens Light + Living Report Card & Customer Reviews

Ratings Report Card

Lumens Light + Living

Rated by
1,000 customers
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 8.0On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 90% 84%
Neutral - 6% 8%
Negative - 3% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by mhs66, Nov 21, 2009

I bought this as an early CHristmas present for my daughter and I'm very anxious to see her response. She had seen a similar model and expressed a disire to have one in her family room, so her Mother & i decided to surprise her.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 14, 2009

don't have time to clikc all the little buttons. Both deliveries were fine and I love the lights. Thanks.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Kris, Nov 9, 2009

Thanks for a great product and for the trade discount. I've passed on the Lumens name to others in the industry for spec purposes as a great resource!
Overall Rating: 3  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 6, 2009

Delivery should have been via UPS or FedEx. Conway was used and it was not a retail sales type of delivery service. I was extremely unhappy with that type of delivery service.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 9  Customer Support
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by chimy, Nov 4, 2009

Loved the Lights!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by AuntieM, Nov 2, 2009

Lumens Light has a large quantity of lighting to choose from, much more than my local Home Depot or Lowe's. I have always found the styles that I like and shipping costs are often free (I can go through a tank of gas driving to find something I like.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Kurt, Nov 2, 2009

Lumens is a great company and I lve doing business with them.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 3  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 15, 2009

The delivery took more time than promised.
Overall Rating: 8  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 7, 2009

Customer service was excellent. Issue is with the product shipping. I have ordered Murray and Feiss lighting and both times about a 2 year apart the lighting was damaged. They should really think about better product packaging.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by janis, Oct 5, 2009

As you mentioned before I have not received any tracking number of my order and of course I have not received any of them I am expecting an answer this week. thanks.
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