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iRobot Report Card & Customer Reviews

Ratings Report Card

iRobot

Rated by
10,000 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 89% 93%
Neutral 10% 6% 3%
Negative - 5% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
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by panjmb, Nov 24, 2009

I am overall pleased with my iRobot products, but the Roomba is difficult to clean. With 2 cats, it needs cleaning after only one or two uses, and the cat hair gets in behind the bearings, etc. Could the brushes be redesigned to prevent this?
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 23, 2009

I have received my order. Thank you. Jan Prehn
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Nov 23, 2009

Battery price is too high.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by vic7767, Nov 22, 2009

Ordering model 500 modules is very easy to do on the iRobot site.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 22, 2009

Good product and good service.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Geoff, Nov 21, 2009

Battery life is sub par. You must have used your military criteria. Brush life less than hoped for but consistant with the appearance of the brushes.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by D.D., Nov 20, 2009

L LOVE MY ROOMBAS!!!!!!!!!!!!!!!!!!!!!! BEST INVENTION SINCE SHREADED CHEESE!
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by tj, Nov 19, 2009

Only problem was which version to buy. Not clear in website which features accounted for the difference in prices between the various models. So, I went for the cheapest one and will reevaluate after using it for a year or so. Then, maybe upgrade.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 18, 2009

love it
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 5  Customer Support
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by None, Nov 17, 2009

Rumba batteries are a rip off.
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