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NovaLightingStore.com Report Card & Customer Reviews

Ratings Report Card

NovaLightingStore.com

Rated by
1,000 customers
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 7.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 80% 81% 87%
Neutral - 5% 3%
Negative 20% 14% 10%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Stealth, Nov 25, 2009

Everything I ordered was great. The Nova lamps I ordered were at a fabulous price and well worth more than I paid. I really like your products.
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 6  Customer Support
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by Too Long, Nov 21, 2009

There is no reason to take an order and only mention it is out of stock, and back ordered more than a month days later. With the proper computer inventory, this information should be available upon putting the item in the shopping cart.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 4  Customer Support
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by Online Shopper, Nov 13, 2009

too long to get my order. also the qlt. of the lights were just a little less than i expected.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by vonnie, Nov 12, 2009

great product that i could find nowhere else on the internet. arrived as advertised
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 9, 2009

I haven't hung up this chandelier yet so do not know if all the parts etc are in the box and in good condition. I plan to have it hung within the next few weeks.
Overall Rating: 9  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 30, 2009

Answers are entered prior to unpacking purchase. Trust that we will be well pleased, as we received the item we ordered. Order was deivered very quickly and to our satisfaction.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Oct 28, 2009

Service was good, but the lamp shade was broken when delivered. I contacted the online distributor and they were extremely helpful in ordering a replacement. I have not received the replacement yet, but I expect to receive it shortly.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by kl, Oct 26, 2009

The product was received ontime. However, This product was an open box. I guest some one had bought this item and returned. The quality of this product is very poor. I would try not to by product from the same manufacturer again.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 23, 2009

An overall great buying experience!
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 22, 2009

I did not receive all the lite bulbs so I had to go to the electrical supply and purchase them I am a little pissed and it wasted my time, but that's life, right
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