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Tyler Tool Report Card & Customer Reviews

Ratings Report Card

Tyler Tool

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.4Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 91%
Neutral - - 2%
Negative - - 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 6  Customer Support
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by Ree, Oct 13, 2009

I really have no problem with Tyler Tool. They were all very nice and easy to contact and talk to, just vvery disappointing that it took two months to get my order. I realize this was not there fault.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Cjk, Oct 12, 2009

Great biz i found them searching the web for tools. they were able to out price any local dealers. thanks
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by JFK, Oct 6, 2009

No expected shipping date was provided; nor could you track the order online.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Nickster, Oct 3, 2009

Tyler Tool is great. I always receive my purchases in a timely manner. My only request would be an e-mail notification if a back ordered item has slipped past 90 days and a credit is being offered. Thanks.
Overall Rating: 7  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by dj, Oct 1, 2009

It was unavailable for 6 weeks. It was a gift and he hasn't tried it out yet The e mail response to my questions regarding the product were excellent,
Overall Rating: 4  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by toolateintheseason, Oct 1, 2009

My only complaint is that it took a month for the product to arrive. I have already placed another order with them and I will save my final opinion until I see how this order is processed.
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Lord Hastings, Sep 29, 2009

The Quality was not anywhere close to what I expected. However the item is too bulky to re-pack & return.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 8  Customer Support
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by Suzamail, Sep 28, 2009

The item was on back order and I was told 3-4 weeks before it would be shipped. After not hearing anything after 5 weeks I contacted customer service and was told it was in and would be shipped the next day.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Wes, Sep 28, 2009

Very fast shipping, had in stock a difficult-to-locate item.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 27, 2009

Suggest you devise a system which would allow a gift-giver to have a gift card enclosed with a tool that has been purchased as a gift. Currently there's no method to let the recipient know who the tool-gift is from.
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