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Lighting By Gregory Report Card & Customer Reviews

Ratings Report Card

Lighting By Gregory

Rated by
2,500 customers
  • Overall Rating: 7.8Overall Rating
  • Would Shop Here Again: 7.9Would Shop Here Again
  • On Time Delivery: 7.4On Time Delivery
  • Customer Support: 6.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 71% 69%
Neutral - 14% 8%
Negative - 14% 23%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Josie, Nov 23, 2009

I ordered new glass shades for my ceiling fan light, when they arrived one of the shades was broken. I called them and within a few days I had another shade. I was very happy with this company.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Nov 18, 2009

When I first purchased the garden lights, there was no notification that other components were required to make them operable. I had to spend money to call an electrician to tell me that other components were needed to install the lights.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 8, 2009

I've not unpacked the fan and do not know whether all is in order.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by meldouche, Nov 4, 2009

Very satisfied with product quality and design.
Overall Rating: 3  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 3  Customer Support
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by 103109, Oct 31, 2009

I placed my order on Sept. 20. After 1 month I emailed them & received a response that the item was discontinued. They should have contacted me right away so that I could have ordered something else. Prompt refund however!
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 2  On time delivery
Customer Support: null  Customer Support
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by donna, Oct 27, 2009

wrong items were shipped. must be returned. delayed pro9ject
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by ceilingfanshopper, Oct 25, 2009

An item ordered was discontinued; had to cancel order. Part had already shipped. I will use, but wish 1) the online catalog had been up-to-date 2) I had been given return options and help with alternatives. I purchased the rest through ATG.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Oct 17, 2009

Still haven't received a full refund for items I never even excepted to be delivered.
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 4  Customer Support
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by GLA, Oct 17, 2009

The ship time took much too long. When i called about the order approximately a week and a half after the order was placed it was still in the warehouse. I was told that the order would ship in 3-5 days.
Overall Rating: 3  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by Online Shopper, Oct 9, 2009

Ordered 2 items, one was delivered promptly, never received the 2nd item. Called and emailed cust. service nemerous times. At this time, noone is responding to emails.
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