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Audio-Video-Furniture Report Card & Customer Reviews

Ratings Report Card

Audio-Video-Furniture

Rated by
1,000 customers
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 7.9Would Shop Here Again
  • On Time Delivery: 8.2On Time Delivery
  • Customer Support: 7.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 75% 86% 86%
Neutral - - 4%
Negative 25% 14% 10%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by GENE, Nov 25, 2009

QUICK DEL.,QUALITY PRODUCTS
Overall Rating: 4  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 4  On time delivery
Customer Support: 1  Customer Support
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by BizRate, Nov 24, 2009

I got an email confirmation of my order, but received no other correspondance such as shipping/tracking. Finally it just showed up on my porch. Thanks for keeping me guessing.
Overall Rating: 10  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Eileen, Nov 18, 2009

The item came in damaged. I have contacted customer care and they were very responsive and professional. We will see how it comes out in the end.
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 6  Customer Support
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by none, Nov 13, 2009

The item came one door broken, another door had all the hole for assembly on in the worng place so now im calling to see if the can get me two new doors since i dont have even one on that will work !!!!! kinda ticked, calling company in the morning
Overall Rating: 7  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 6  Customer Support
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by Slowride, Nov 10, 2009

did not recieve notice on order pickup by fed ex untill after your latest predicted ship/recv date, but once it got here it was good otherwise
Overall Rating: 8  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by baby ortsam, Nov 9, 2009

The order came sooner than expected which was great, however it was missing all the hardware to be able to put it together. Customer service was very helpful and I am hopeful that I will get the replacement parts as promised.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Chris, Nov 8, 2009

Order was on time and as expected. The only thing that I don't like is the shipping company (FedEx Ground). They don't make it easy for us.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Never again, Nov 3, 2009

Never rec'd my furniture I purchased on 10/10. I was told 5 times furniture will be shipped out and I should be granted a discount for the inconvenience and as of yet....nothing! No furniture..no call...no service.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Darling_D, Oct 24, 2009

Excellent shopping experience. Very easy to navigate through site. Price was the best around. The product was better then I expected. Very good quality for the price. Shipping was amazingly quick. Very pleased with my overall experience.
Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 3  Customer Support
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by Jetlag, Oct 22, 2009

I was never informed of any shipping information until the day the item was to be delivered. When I called to inquire about the item, they did not have any information.
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