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Step2 Report Card & Customer Reviews

Ratings Report Card

Step2

Rated by
2,500 customers
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 97% 97%
Neutral - 3% 2%
Negative - - 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by MergerBoy, Nov 27, 2009

We've always been thrilled with the quality of Step 2 products, the speed of order fulfillment and their customer support. Step 2 is a name we trust and is the first place we look when considering presents for our 3 year old son.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Nicole D, Nov 25, 2009

This was exactly what I was looking for and it was in stock. I received it within a few days and have been satisfied since. This product is great for those who travel alot and cannot rely on the post office to hold your mail!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 25, 2009

This is a Christmas gift so we have not opened the package as yet but the packaging appeared to be undamaged.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 24, 2009

The idea of Step2 Direct is wonderful!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by angel, Nov 18, 2009

everything was excellent!!!!! They were wonderful!!!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by juliacjm, Nov 10, 2009

this was shipped to my daughter's house and she was pleased.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 30, 2009

Was going to buy this online from ToysRus, but found you instead and free shipping as well. Can't beat it. Delivery was mighty speedy and it arrived much faster than expected.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 28, 2009

I LOVE Step2 products. I have been buying them for eighteen years when my oldest child was little. My youngest child now plays with the toys that I purchased for my two oest children.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Sep 25, 2009

I just wish it did not take as long to get my purchase. There are other websites which offer free or reduced shipping and the product comes within a week.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Sep 24, 2009

Fedex delivered the package to a wrong address. Fortunately, they found it and were able to get it delivered correctly, but it was 1.5 weeks late.
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