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Ann Taylor Report Card & Customer Reviews

Ratings Report Card

Ann Taylor

Rated by
75,000 customers
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 87% 88%
Neutral 6% 5% 4%
Negative 9% 9% 8%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Nov 22, 2009

The day after I placed my order I received an email offer of 30% off. I called customer service to have that offer applied to my order; they informed me it would not apply to merchandise already ordered.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by kkm, Nov 22, 2009

i liked the idea of the shirt, i really did. but the scarf'y wrap part i assumed was two pieces was actually one. it was weird and unpleasant on top of a purchase i was wobbly about already...
Overall Rating: 9  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Bridget, Nov 22, 2009

I only wanted a gift certificate and I had to go through fire to get to the place to order it. I would have been much better off going on the phone and ordering it. Its my fault for trying to do so on line. Otherwise I am most satisfied.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by mojdeh, Nov 22, 2009

I love ANN TAYLOR and i will continue to shop there.
Overall Rating: 10  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by jill, Nov 22, 2009

AT clothing just doesn't fit me well.
Overall Rating: 1  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Nov 22, 2009

I ordered a size 14 and rec'd a size 12!!
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by toomuchemail, Nov 21, 2009

The many reminders to complete this survey were not appreciated.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by stevie, Nov 21, 2009

I am very happy!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 21, 2009

It was very easy to order and get my bridesmaids dress. The only thing I would like is if you had some of the dresses in the store to actually try on. It just makes me feel more comfortable when I can try it on first before ordering.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by addy, Nov 20, 2009

Thanks for everething ....I recived my dress on time...and I love it...it fit me so well....
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